Customer Service and Call Center Operations
Professional Customer Service and Call Center Operations
The Grid One Solutions Call Center provides comprehensive services to a wide variety of utilities across the country. It plays a crucial role in many of the services offered by our company.
Our highly-trained, experienced and professional call center staff typically manages over one million inbound and outbound calls each year while consistently exceeding our clients' service level and customer satisfaction goals. Services include:
Customized For Your Customer Service Needs
Using state-of-the-art equipment, the Grid One Call Center staff maintains a strong customer focus while paying close attention to the bottom line. We customize our Customer Service Representatives' scripts to meet your requirements for timely, accurate and respectful customer communications.
Our multilingual Call Center team utilizes a third-party interpretive service when necessary to ensure complete and accurate communication with your customers.
The Grid One Call Center is also available to assist in consumer education for Demand Response, Energy Management Programs and Low Income Usage Reduction Programs. We have staff who are experienced in daily average use and degree day analysis for utility customers.